Terms and Conditions
Welcome to syprinting.com.my. This Web site is provided by S&Y Printing Sdn Bhd as a service
to our customers. Please review the following rules that govern your use of the syprinting.
com.my site. We in mentioned below will be referring to S&Y Printing Sdn Bhd.
Please note that your use of the syprinting.com.my site (the "Site") constitutes your unconditional
agreement to follow and be bound by these Terms and Conditions. Although you may
"bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of
this Site still binds you to these Terms and Conditions. S&Y reserves the right to update or
modify these Terms and Conditions at any time without prior notice to you, and we encourage
you to review these Terms and Conditions whenever you use this Site.
Terms and Conditions of Order
We do not allow cancellations, refunds, or exchanges of products once payment has been
accepted. Customers must double-check their orders before placing them, as artwork
cannot be changed after the order is placed, and the order is already arranged to be printed.
S&Y Printing will not entertain any cancellations, refunds, or exchanges due to a customer's
change of mind.
We will only accept cancellation requests if
- File doesn't met requirement/artwork problem and you cannot resend the printable artwork
and you request to cancel
- After you place the order but the order hasn't been processed yet
For all cancelled orders, the money can only be returned to the website funds can be used
for the next order, and cannot be refunded to the bank account.
-The order item has gone out of stock.
We will only accept return requests if
- We delivered the wrong products to the customer due to our mistakes, you may return to
exchange or we will assist to provide solution, refund is non permitted.
Notes: Please take note that we are not responsible for any damage caused during delivery
as we will make sure the package is wrapped nicely and securely to avoid any damages.
We will NOT accept return requests if
- Printing outcome not perfect, got lines, colour drops, dirt, stained with ink, etc
- Finishing outcome is not perfect, most of the finishing is cut and glued by hand, like joining,
and cutting all will not be perfect, so cannot be 100% perfect.
Terms and Conditions of Artwork
We do not offer any design services. The customer is responsible for providing ready-to-print
- For most products, we accept JPEG/TIFF files in actual size with CMYK color mode. For products
requiring die-cut or white ink, we only accept Ai CS 6 files. Please ensure that your
die-cut line is in a separate layer. If we receive your files in any other format except Ai CS6,
we will place your order on hold to avoid mistakes. Additionally, please ensure that your Ai file
is complete and that all fonts are outlined and images are embedded. Any overprint settings
need to be unticked. Please note that we are not responsible for any loss or damage to
images or artwork.
- we do not provide proof-checking services for artwork. Before placing your order, please
double-check the artwork and ensure that it meets our requirements and guidelines. Make
sure the file is in the actual size or proportionate to the order size. We will not check the file
for any problems, such as blurriness, missing fonts, or incorrect size or color mode. If there is a
problem with the artwork that cannot be printed, you must resend the artwork that can be
printed. If you cannot resend the artwork and request to cancel the order, the money can
only be returned to the website funds and cannot be refunded to your bank account.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files
consisting of the following material:
Any material that could give rise to any civil or criminal liability under applicable law; and
any material that could infringe rights of privacy, publicity, copyrights or other intellectual
property rights without the permission of the owner of these rights and the persons who are
shown in the material if applicable.
Terms and Conditions of Printed Products
- Finished goods may not be 100% accurate in actual size. Some materials may have a
difference of 0.5 inches to 2 inches due to different types of finishing and material sizes. For
fabric products, after printing, the fabric must be dried using a heater machine, so the size of
each print may vary. On average, there will be a difference of 2 inches to 5 inches for every 10
feet, so we cannot guarantee the size.
- we do not provide color guarantee or artwork color proof checking services. If you wish
to achieve the same color as your screen, we cannot ensure that it will be possible. There will
be no refunds or rejections for color differences in the finished product. If you require a color
proof, you need to order the exact material and machine that you want to order, arrange a
color chart, and place an order through our website. After you receive the desired color, you
may place a new order within seven days and adjust the same CMYK for the file follow the
sample color proof. Please note that even with a color proof sample, we cannot ensure that
the repeat order will be 100% the same color as the sample. If you require exact color matching
and are not willing to accept any variation, please do not place an order.
Terms and Conditions of Payment
All prices and amounts shown on this Site are in Malaysia Ringgit (MYR), unless otherwise
noted. If a User submits a request on the Site to purchase printing products or other services,
the User agrees that all charges, taxes and shipping and processing fees will automatically
be charged by User with an approved payment method. Such amounts will be posted on
For online orders, you can pay via online bank transfer (instant transfer), S&Y Printing Sdn Bhd,
and our Public Bank account number is 319 364 9219. Please make sure to upload the receipt in
the designated upload column before placing your order. Note that for cheque payment, we
will wait until the cheque is cleared and deposited into our bank account before proceeding
with your order.
Once a print job has been approved by you and "Place Order" on the Site, no refund to bank
account, no changes are allowed to the artwork files. After a print job has been sent to S&Y
Printing’s prepress department, you are responsible for paying the entire amount of that
print job along with applicable taxes, and processing fees, unless otherwise noted.
All orders received are subject to bank authorization prior to processing. Only authorized
orders will be processed. All full payments must be cleared before we can proceed with your
If you overpaid or made a mistaken transaction, we will return the balance to your S&Y Printing
online account. Deposits can only be used for online purchases and we do not offer cash
refunds or online transfers back to your bank account. Please note that S&Y Printing will not
entertain any refund requests once payment has been deposited.
For top-up promotion, there will be no cash refund or online transfer back to your bank
account. Deposits can only be used for online purchases.
In the event of that we fail to deliver to you at the delivery address provided by you and we
does not receive any feedback from you, we regret to inform you that your package will be
returned to our HQ and you will need to come and pick up your order from our HQ (Kepong). If
you need us to deliver again, delivery charges will be applied.
Proof of Delivery
Our delivery service may request for a signature from the intended recipient of the items purchased, in circumstances where our driver fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address, and obtain a signature from the receptionist as a proof of delivery.
Our delivery service may request for a signature from the intended recipient of the items
purchased, in circumstances where our driver fails to deliver to the intended recipient, it may
deliver the order to the reception of the recipient's address, and obtain a signature from the
receptionist as a proof of delivery.
Printing Turnaround Time
Printing turnaround time begins (working day) once your order has been placed and your
print-ready files have been uploaded to your account, attached to your printing job, and
approved for printing. If you ordered a rush job, printing turnaround time begins when we
receive approval for your proof. Please note that if we are unable to print your files because
they do not conform to our file requirements, your job will be hold and your printing turnaround
time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround
begins when we have your print-ready file(s) for your print job, not from when the order is first
Our cut-off time for normal 3 working day and urgent next working day orders is 6 pm. For
same-day orders, the cut-off time is before 6 pm sharp. For Saturday, all orders are cut off
before 2.30 pm. If your job or proof is approved before 6:00 p.m. (Saturday, before 2:30 p.m.),
printing turnaround time begins that business day. Please note that S&Y Printing offices are
closed on Sundays and major holidays .
As a result, these days are not considered when calculating printing turnaround time. In
addition, printing turnaround time does not include shipping transit time, and you should
allow additional business days for delivery.
Pick-up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.
Termination of Usage
User access to all or part of this Site may be terminated or suspended at any time, without
notice and for any reason.
If you leave any comments that defame the company or leave untrue or unreasonable comments,
the company reserves the right to seek all remedies available by law. Additionally, the
company may take further actions to protect its reputation.